Last updated September 2025.
This Privacy Policy describes how Sarah Husband Flowers (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or interact with our website.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Sarah Husband Flowers is owned and operated by Sarah Husband, trading from:
Ramsdale Mill Farm
Fylingdales, Whitby,
North Yorkshire, YO22 4QN, United Kingdom
2. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide:
- Name
- Email address
- Phone number
- Delivery/billing address
- Payment details (processed securely via third-party payment providers)
b) Automatically Collected Information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website (via analytics tools)
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders
- To respond to your enquiries or requests
- To improve our website, products, and services
- To send you updates, promotions, or marketing communications (only if you have given consent)
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Consent (e.g., for marketing communications)
- Contract (e.g., fulfilling your order)
- Legal obligation (e.g., tax and accounting requirements)
- Legitimate interests (e.g., improving services, preventing fraud)
5. How We Store & Protect Your Information
We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties for specific purposes, such as:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and courier services
- Website hosting and analytics providers
- Legal or regulatory authorities when required by law
7. Cookies
We use cookies to enhance your browsing experience and collect analytics data. Please see our Cookie Policy for more details.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing of your data
- Request a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
Sarah Husband Flowers,
Ramsdale Mill Farm,
Fylingdales,
Whitby,
North Yorkshire,
YO22 4QN,
United Kingdom.
Email: sarah.shf@outlook.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk